Delivery
Delivery is to mainland UK only. We do not make overseas deliveries.
We have over 100 appliances in stock ready for same day or next day delivery to local areas around our 2 stores. If the order is placed before 10am we will endeavour to deliver any stock item to you the same day or at worst the next working day (Please note we do not deliver Sundays or Bank Holidays). This service is only available to orders placed directly with the stores rather than online. Please contact either Haywards Heath 01444 451551 or Southwick 01273 871029 for further information. Please note that if the delivery requires a 4 man team it may delay delivery slightly.
We offer a free 2 man delivery to our local area within Sussex and South Surrey (All RH and BN postcodes). This service is available for ground floor deliveries only for larger items such as range cookers and American style fridge freezers. With larger items we sometimes supply a 4 man team if there are any steps or stairs are involved. Customers should also be aware that large American style fridge freezers are deeper than standard and don't always go through a standard width single door. If this is a problem we can provide a service of removing the fridge freezer doors and then re hang them on the appliance once inside. We charge £35 for this service.
We also offer the option of a free collection service from either Haywards Heath (Mid Sussex) or Southwick (Brighton), please see ‘COLLECTIONS’ for more details.
Delivery charges outside these postcodes to mainland UK can vary depending on appliance type and size but as a guide we charge £70 for a single item* and a further £20.00 for each additional item. The exact charge will be shown during your checkout process BEFORE we direct you to our payment screen.
We aim to despatch all orders as soon as possible and will contact you to arrange delivery. As we carry our most popular products in stock, we aim to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond 7-14 days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
Please be aware that due to the bespoke nature of their products, some range cookers are built to order. Therefore, the delivery lead time for these items can be 4-5 weeks. If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.
Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information. If you order a larger appliance such as a Range cooker or American style fridge freezer one of our team will contact you to discuss accessibility. We may have to allocate further delivery staff. We will clarify and confirm any extra charges if necessary. Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.
In order to prevent credit card fraud we will only deliver to the credit card billing address.
*Unless otherwise stated.
**Working days does not usually include Saturdays, Sundays or public holidays.
Collections
As a further option for our local customers we offer the facility to collect your purchased goods from one of our two showrooms. Please specify this option when ordering and we will contact you when your goods are available for collection. For security purposes you will need to show our staff your sales invoice as well as the credit card used to make your purchase. As with a delivery we will ask you to fully inspect the goods and sign an acceptance form as such. We will not be liable for any transit related damage caused after the goods have left our property.
