10 Days No Fuss Returns
If you cancel an order after the goods have been delivered, you will be charged the cost of collecting the items including labour and fuel. This cost will be deducted from any refund that is due to you. You may return the items at your own expense.
You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 10 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. To request a return please email: firstname.lastname@example.org.
When we receive the goods we will inspect them to ensure all packaging, manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we may refuse to accept or refund the goods or we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-saleable.
Please note, we are unable to take back items that are bespoke/built to order. We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs.
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages please contact us at email@example.com at your earliest convenience. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options:
- Repair - if repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
- Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time). This option is at the discretion of ourselves and/or the manufacturer.
- A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.
If your item becomes faulty after having been fitted for more than 28 days, please let us know so that we can contact the Manufacturer on your behalf to arrange a service call, if within the period this is part of the manufacturer's guarantee.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return or retrieval costs if applicable.